Talks

Talks

You will hear talks given by a single speaker. Answer three questions about each talk. The talks are not printed and are spoken only one time.

1. Why has the flight been delayed?

• A. The plane arrived late.
• B. A crew member is ill.
• C. An engine needs repairs.
• D. Baggage loading is slow.

2. What should passengers with connecting flights do?

• A. Call the airline's hotline
• B. Wait at gate 17
• C. Visit a nearby service desk
• D. Check a mobile app

3. What are passengers being offered?

• A. A seat upgrade
• B. A free drink on board
• C. Access to a lounge
• D. A meal voucher

4. What is the talk mainly about?

• A. New store hours
• B. A change to a return policy
• C. A staff schedule
• D. A sales promotion

5. Why did head office make the decision?

• A. Sales have declined.
• B. Employees requested it.
• C. Receipts were confusing.
• D. Other stores offer longer periods.

6. Why does the speaker say, "customers will still ask about it"?

• A. To encourage employees to learn the details
• B. To complain about difficult customers
• C. To suggest printing more receipts
• D. To ask for survey feedback